Business Operations

We are looking for online training courses for our management and administrative team members. I'm looking for options, and so far I've only contacted Coursera. Any other suggestions?

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Robin Lewis
Director of People & Culture
Visit Hot Springs
Hot Springs National Park AR
+1 (501) 620-5006
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Great question! Before you commit, I'd suggest looking for training built for the work your team actually does.

That's why we created Learn Tourism 365: more than 120 practical courses that combine everyday business skills with tourism-specific learning. It's available for whole teams, so your management and admin staff can grow together and connect each lesson to tourism and destination work.

If you're comparing large general platforms like Coursera or LinkedIn Learning, here are a few things to watch for:

• Relevance: General courses aren't written with DMOs in mind. Your team ends up translating lessons into destination work on their own, and that's often where the learning stops.
• Choice overload: Large catalogs can leave people browsing rather than learning. A focused path usually gets better results than access to everything.
• Team visibility: Check how easily you can see who is progressing and what's sticking. That matters a lot when you're investing in a whole team.
• Customized support: Will that platform assign a specific person to help you find what's right for your people?

One tip from the learning-design side, whatever you choose: self-paced courses stick much better when you pair them with a short team conversation. Even 20 minutes a month asking "how does this apply to us?" turns content into a real skill.

What skills are you hoping to build first? Happy to point you in a helpful direction.

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Stephen Ekstrom
Co-founder and CEO
Learn Tourism the nonprofit academy
Lakewood Ranch FL
+1 (954) 289-4585
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Robin, we embarked on a journey with our team through Giant World Wide. A lot of this training is with the entire team, especially with regard to communication and knowing yourself to lead yourself. There are other parts that are dedicated to management and leadership levels. This would not be for technical skills but more for team building, communication, leadership, and soft skills focused on the overall health and performance of the organization as a whole. I have a local cohort that can do in person training; however a lot of this work is online as well.  I hope this helps. 

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Melody Burnett
President
Visit High Point
High Point NC
+1 (336) 884-5255
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Original Message:
Sent: 10/7/2026 10:07:00 AM
From: Melody Burnett
Subject: RE: Training Platform

Robin, we embarked on a journey with our team through Giant World Wide. A lot of this training is with the entire team, especially with regard to communication and knowing yourself to lead yourself. There are other parts that are dedicated to management and leadership levels. This would not be for technical skills but more for team building, communication, leadership, and soft skills focused on the overall health and performance of the organization as a whole. I have a local cohort that can do in person training; however a lot of this work is online as well.  I hope this helps. 

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Melody Burnett
President
Visit High Point
High Point NC
+1 (336) 884-5255
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Hi Nicole, 

We do both. In-person is limited to about 4 times a year, more or less depending on what we want to cover. The rest is independent learning and development. I like that it gives team leaders a frame of reference to check in with their staff throughout the year during regular meetings and one-on-one meetings instead of just saving it for the performance reviews. This is a great way to pour into the overall health of team performance, especially if you have seasoned employees and new employees in the mix. Happy to give some concrete examples and resources if you want to connect. 

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Melody Burnett
President
Visit High Point
High Point NC
+1 (336) 884-5255
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Original Message:
Sent: 10-08-2026 14:11
From: Nicole Llido
Subject: Training Platform

Hi Melody,

Thanks for sharing about your LMS. Are you facilitating trainings internally or do staff use the platform individually for training?

Nicole Llido

VP, Administration & Community Engagement

P: 714.969.3492, x207 | E: nicole@surfcityusa.com

Website: www.surfcityusa.com 155 Fifth Street, Suite 111, Huntington Beach, CA 92648-5171

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Original Message:
Sent: 10/7/2026 10:07:00 AM
From: Melody Burnett
Subject: RE: Training Platform

Robin, we embarked on a journey with our team through Giant World Wide. A lot of this training is with the entire team, especially with regard to communication and knowing yourself to lead yourself. There are other parts that are dedicated to management and leadership levels. This would not be for technical skills but more for team building, communication, leadership, and soft skills focused on the overall health and performance of the organization as a whole. I have a local cohort that can do in person training; however a lot of this work is online as well.  I hope this helps. 

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Melody Burnett
President
Visit High Point
High Point NC
+1 (336) 884-5255
------------------------------