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  • 1.  Business Phone Solutions

    Posted 07-12-2023 10:37

    Good morning!

    We currently use a Mitel phone system and our service is internet-based. The Mitel system has aged out, and I am exploring options for upgrades. We have a staff of 18 and a Visitor Center that serves as the hub for all incoming calls, with the exception of those that bypass by calling a direct line. I am looking at options for a similar system, as well as how we could go completely mobile and scrap the desk phones. I am seeking recommendations from the group on what your organization uses...any insight is much appreciated!



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    Tonia Castaneda
    Director of Finance and Administration
    Springfield MO Convention & Visitors Bureau
    Springfield MO
    +1 (417) 799-0381
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  • 2.  RE: Business Phone Solutions

    Posted 07-13-2023 06:37
    We are exploring options for our office move in November. We are leaning towards a MS Teams integration that would use our current direct dial numbers answered through our laptop or mobile, main line answered at the visitor center with a traditional desk phone, and full transfer ability across the system. 

    Jim Epperson, CDME

    Executive Director

    SoIN Tourism

    315 Southern Indiana Ave., Jeffersonville, IN  47130

    O: (812) 280-8080; M: (812) 596-0067

     

      GoSoIN.com






  • 3.  RE: Business Phone Solutions

    Posted 07-14-2023 06:48

    We've been using an MS Teams phone system for a few years now and it has worked very well for us in our hybrid environment.

     

    Karen Fisher, MBA, CDME  |  Chief Financial Officer

    karen.fisher@visitpittsburgh.com

    Ph: 412.325.0301

    Fax: 412.644.5512  

     

     

     

    The information transmitted by this email is intended only for the person or entity to which it is addressed. This email may contain proprietary, business-confidential and/or privileged material. If you are not the intended recipient of this message, be aware that any use, review, retransmission, distribution, reproduction or any action taken in reliance upon this message is strictly prohibited. If you received this in error, please contact the sender and delete the material from all computers

     




    Original Message


  • 4.  RE: Business Phone Solutions

    Posted 07-13-2023 14:22

    Since we are using Microsoft Teams for most of our communications, we recently added Teams Phone to consolidate everything. So far, so good. You have the ability to build your auto attendant and answer calls through the Teams app either on your computer or cellphone. There are multiple methods of adding a carrier, if you are not too tech savy, it is worth getting advice and setup from a Microsoft Partner.

    Previous to this we were using a Canadian version of RingCentral through our local carrier TELUS. The system is VOIP based, robust, with calling available on your computer or cellphone. It also has many integrations including MS Teams, Office 365, Google Chrome, etc.



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    James Harvey
    VP, Finance & Administration
    Ottawa Tourism
    Ottawa ON
    +1 6132375150
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  • 5.  RE: Business Phone Solutions

    Posted 07-17-2023 11:17

    Hi James! 

    We met at the Tourism Academy this spring.  We are interested in possibly making this shift as well.  Do you know if the MS teams solution provides your team the ability to send and receive SMS texts using the work number?  This is a feature our team really appreciates to help keep their private cell numbers separate from their work.

    Thanks!

    Laura



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    Laura Horn
    VP of Finance & Operations
    Cobb Travel & Tourism
    Atlanta GA
    +1 (678) 303-2631
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    Original Message


  • 6.  RE: Business Phone Solutions

    Posted 07-17-2023 11:25

    MS Teams provides chat to 1 on 1, to groups as well as video calls all through the Teams app, both on phone as well on mobile device. The mobile device app works both over cellular data as well as Wi-Fi. Here is a link to the Teams Phone website from Microsoft:

    Microsoft Teams Phone | Microsoft Teams



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    James Harvey
    VP, Finance & Administration
    Ottawa Tourism
    Ottawa ON
    +1 6132375150
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    Original Message


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