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Latest Discussions

RE: Unreasonable Hospitality and The Bear

By: Phil Bruno , one month ago

Posted in: 2023 Visitor Services Summit

Stev - I agree with the part about not forcing change, but more or less meeting each indivdual where they are and coaching them at their own pace to where you need them to be. I saw that in the way the main caracter, Carmy did that with each of his ...
RE: Unreasonable Hospitality and The Bear

By: Estevan Guerra , one month ago

Posted in: 2023 Visitor Services Summit

Hi Phil, I received my copy of the book two days ago, so I have my weekend reading sorted. Regarding "The Bear," one of my favorite aspects was the absence of a typical montage showing the characters getting better and cleaning up their workspace. ...
Unreasonable Hospitality and The Bear

By: Phil Bruno , one month ago

Posted in: 2023 Visitor Services Summit

Hello VSS 2023 Group: I hope everyone had an enjoyable and productive trip to Dallas. Over the years I've been a part of many events like this but never have I seen a group of professionals bursting at the seams to share and learn from eachother like ...